Shipping policy

Last updated: October 31, 2026

Fairsprout ships to addresses in the United States.

How long shipping and delivery take

Orders ship in 1–3 business days. After your order ships, delivery usually takes 3–7 business days. Business days are Monday to Friday, not counting holidays.

Sometimes delivery takes longer, for example during holidays, bad weather or carrier delays. If your order has more than one item, the items may arrive in separate parcels on different days.

Made-to-order and personalized items

Some items are printed just for you after you order (for example, items with a name, text or your photo). For these items:

  • They ship from the US in 3–8 business days after you order. After that, delivery usually takes 2–5 business days.
  • We check your design before printing. If we need a new photo or a fix from you, the time starts when we receive it.
  • Busy holiday weeks can be slower. If an item can't ship on time, we email you before the promised date with a new date and the option to cancel for a full refund.
  • Made-to-order items ship to the 48 contiguous states and Washington, DC.

If your order can't ship on time

If we can't ship your order within the time we promised, we will email you before the promised date. The email gives a new ship date and the option to cancel your order for a full refund.

Shipping cost

Standard shipping is free on every order to US addresses.

Filter plan boxes ship free to US addresses after each charge: ships in 1–3 business days, delivery usually 3–7 business days.

Tracking

When your order ships, we email you a tracking number. Tracking can take a day or two to show updates after the parcel leaves the warehouse.

Wrong address

Please check your address at checkout. If you made a mistake, email us as soon as possible. We can only change the address before the order ships.

Late or missing parcels

If your tracking has not updated for a long time, or your parcel has not arrived after 10 business days, please email us with your order number. We will check with the carrier and help you. See our Refund policy for lost or damaged items.

Contact

Address: 13042 Hunters Ridge St, San Antonio TX 78230, United States

Phone: +1 210-415-8586

Email: support@fairsprout.com